Support

Something broken, feedback to give, or want off the waitlist? There is one address and a person reads it.

We read every message and usually reply within a few business days.

What we can help with today

PRTL is pre-launch. No frames have been manufactured, so there is no hardware to troubleshoot yet. What we can help with is the app, the waitlist, and your data.

Waitlist. Add you, remove you, or change the address on file.
The app. Something not loading, a mode not generating, a setting that will not stick.
Your data. Deleting your account, or confirming a deletion went through.
Everything else. Questions about what PRTL will do, and feedback on what it should.

Deleting your account

In the app, open Settings, then under Account Data tap Delete Account and confirm. The app may ask you to sign out and back in first. That removes your account, your app data and the photos you uploaded, and it cannot be undone.

The images PRTL generated for you are not removed automatically yet. Email us after deleting, or if the deletion fails, and we will remove them by hand and confirm when it is done. The Privacy Policy lists exactly what is stored and for how long.

Getting a faster answer

Bug reports move faster when the first email already says:

What you were doing, and what happened instead of what you expected.
Which screen or which mode.
Your phone and OS version, if it is an app problem.

Do not send passwords, card numbers, or ID. We never ask for them, and we cannot help faster with them.

Policies

Privacy Policy: what we collect, why, and how to get rid of it.
Terms: what using this site and the waitlist means.